Making a Claim

Step one


If you believe you have any type of insurance claim, you will initially need to contact your insurance company/broker and register your claim within the time specified within your policy. Then contact us (by the options on our contact us page) so that we can arrange an appointment to discuss your claim with you so that we can deal with the insurance company directly on your behalf.


Step Two


Upon our visit, we will ask to see your insurance documents to confirm that you are the insured and to validate your claim. We will also explain our services in more details and how we work.


Step Three


We then look at the problem and complete a full report and a schedule of works which we submit to your insurance company detailing all the repair works which will need carrying out. You do not need to get any quotes, plumbers’ reports or photographs as we will deal with all of this in our initial survey.


Step Four


If the insurance company send a loss adjuster to your property to validate your claim, we will meet them on site with our schedule of works and discuss the work required and agree settlement.


Step Five


Once the work has been approved, our tradesmen will arrange a convenient time to start the repair work. All our work undertaken is guaranteed.


Step Six


When the work is finished, the project manager will do a quality check of the property to ensure all the scheduled work has been completed and to our standard.


Once we are both happy with the completed job, you will be asked to sign a satisfaction form. We send a copy of this form to your insurance company whom we are invoicing for our services.




The ONLY payment payable is your insurance excess payment, which will need to be paid to us directly, which is required on a claim you make on your insurance policy as mandatory.


We will invoice your insurance company directly for all the repair work we complete.  All our reinstatement work will be carried out on a like-for-like basis as stated in your insurance policy. We will provide you with paint charts, wooden floor samples, skirting board samples to choose from and you can simply ring or email us with the product code or colour.


We cover all parts of the UK and specialise in Essex, Kent, London and Suffolk and all surrounding areas.

Contact Us

Company name: Ins Property Claims Ltd 

Registered Address: Unit 5, Woodbrook Crescent, Radford Way, Billericay, Essex CM12 0EQ

Contact details:


Phone Number:  01277 315388

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© Ins Property Claims Ltd is authorised and regulated by the Financial Conduct Authority FRN 800832. Registered Office: Unit 5 Woodbrook Crescent Radford Way Billericay Essex CM12 0EQ Registered in England & Wales No. 10451047. The Financial Ombudsman Service is available to sort out individual complaints that clients and financial services businesses aren't able to resolve themselves. To contact the Financial Ombudsman Service please visit . Our website builder (1&1 IONOS) does not use cookies that collect data from visitors to our site.